We are looking forward to working with you. In order to set you up for payment and agreement of services, we will need your support to work with our finance and procurement process.
Below is a checklist of all the steps involved from onboarding to payment
To get setup to do business with Zendesk, you will get an invitation via email from Coupa, to onboard as a Zendesk supplier. Please register and complete the onboarding request.
All software purchases at Zendesk require a thorough Information Security, Legal, and Procurement review to ensure our suppliers are compliant with our minimum requirements.
Note: See below for more information on Quotes/Service Orders/Insertion Orders
Purchase Order (PO)
PO approvals are only initiated when the contract is finalized (no more redlines). Once the PO is fully approved Zendesk will route the contract for signatures. You will also be emailed a copy of the purchase order to the email you provided during the onboarding process. See below for additional information on Purchase Orders.
Note: Zendesk has a strict “No Purchase Order - No Pay” policy.
Zendesk will route finalized contract for signatures after the PO has been internally approved.
Suppliers should invoice within sixty (60) days of delivery of services or receipt of goods.
- Zendesk has a strict “No Purchase Order - No Pay” policy, please reference a valid PO number on your invoices
- Review our Invoice Requirements to ensure invoices are complete before submission to Zendesk
Payment will be processed on the next weekly payment run when due, only after invoices have been fully approved.
Note: Zendesk’s standard payment term is net 60 days from date of invoice.
Quotes/ Service Orders/ Insertion Orders
Should contain the information listed below:
- Supplier Name and Address
- Zendesk Subsidiary - Bill to and Ship to Address
- Payment Terms - Net 60 days from invoice date
- Zendesk Requester Name
- Material or Service Description in details
- Quotation Date and Quotation Expiry Date
- Quotation Currency
- Unit Price and Quantity
- Applicable Taxes if any (VAT rate and amount)
- Applicable Freight Costs if any
- Quotation should be in non-editable format like PDF
Note: We can not agree to any click through terms on these types of signature documents. In order to do so, we need to have them vetted through our legal team. Please indicate if we have a Master Agreement and we will point to the terms in that. If we do not have a Master Agreement in place, please refer to our PO T&Cs below.
Our policy requires a formal PO be issued by Zendesk in advance for all work, projects, hardware, software and services ordered. Please make sure that you as a supplier always have or ask your Zendesk business partner to provide a PO as soon as we request goods and services from you, and in advance of commencing work for Zendesk.
For questions, please email firstname.lastname@example.org