Announcement
Dear Zendesk Supplier,
We recently announced our ambitious Science-Based Targets, including a commitment to engage suppliers to set their own science-based emissions reduction targets by 2027.
As a valued Zendesk supplier, we’d like for you to join us in setting a science-based target to reduce greenhouse gas emissions. We know this is no easy task, so we are committed to helping you in this journey. As a first step, we’d love to learn more from you about your latest sustainability progress and how we can best support you in the future.
Please complete the Zendesk Supplier Sustainability Survey by 02/23/2024. We recommend collaborating with your corporate sustainability team or a similar department to complete the survey. The survey should take no more than 10 minutes to complete. Responses to the survey will be kept confidential and are intended solely to inform our supplier engagement and enablement strategy.
If you have any questions, please use this FAQ (see below). Please contact Shengyuan Su, our Sustainability Director at shengyuan.su@zendesk.com if you have further questions.
Thank you in advance for your participation with Zendesk on advancing sustainability. We look forward to deeply collaborating with companies who share our values and building a net zero future together for all.
FAQ
Q: I don’t know how to answer these questions or I am not the appropriate contact for this. What should I do?
A: You can forward the email with the survey link to the appropriate contact within your company. We recommend reaching out to other teams internally who may be familiar with this topic. For example, a sustainability team, social impact team,
public relations team, or similar.
If you don’t have such a team or are still unsure about how to complete the survey, you can reach out to Shengyuan Su, Zendesk’s Sustainability Director at shengyuan.su@zendesk.com for additional guidance. You can also provide us with the preferred contact so she can update our contact list.
Q: I don’t think science-based targets are relevant to my company or we aren’t interested in pursuing this. Should I still complete the survey?
A: Yes, please do complete the survey. We are still very interested in hearing from you, and your input will be valuable in helping us effectively design our supply chain sustainability programs. We’d also be happy to chat with you about how these targets may be relevant to your company regardless of size, industry, etc.
Q: Will our responses to this survey be viewed as a commitment or certification?
A: No. We are sending this survey in the interest of mutual cooperation. It is informational only, and not a certification or commitment. We may follow up with you to learn more about your responses.
Q: How will my response be used?
A: Internally, Zendesk will use the survey responses, both individually and in aggregate, to inform the development of our supplier sustainability program related to science-based targets. Your individual responses will not be shared publicly. Externally, Zendesk may disclose aggregated, anonymized results.
Q: Our company is really excited about sustainability and discussing this topic further with Zendesk. What should I do?
A: Please contact Shengyuan Su at shengyuan.su@zendesk.com. We would love to hear from you and can set up a meeting to discuss further.